Ready for Change Now?
Telephone 07973 545 030
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Ready for Change Now can deliver general Customer Service training or prepare bespoke training to reflect your own service delivery model.
In addition to fostering the positive, ‘can do’ attitudes required for top class customer service, our training always includes the vital element of personal coping strategies for dealing with difficult, argumentative, aggressive or abusive customers. Our aim is to empower your teams to protect their own sense of worth, well-being and quality of service under all circumstances. not to take customers’ comments and frustrations personally. They understand that they are not obliged to accept abuse from anyone and learn, how to terminate a call calmly and politely where necessary without reflecting a customer’s attitude back to them. Because of this, you will find not only that your teams deliver higher productivity but also that their level of sickness absence, particularly from stress-related illnesses, will diminish.